Delivery Information

We want your Tailormade+ dining table to arrive safely, smoothly and with the level of care your custom-made piece deserves. Our premium white glove delivery service ensures your table is delivered, positioned and handled by trained specialists. All deliveries are fully insured.

A flat delivery rate of £200 applies to all UK mainland addresses. For deliveries outside the mainland, please contact us for a tailored quotation.

Once your table has completed production, our team will contact you to arrange a delivery date. We kindly ask that delivery is accepted within 30 days of notification. Standard delivery windows are Monday to Friday, 9:00am–6:00pm. If a confirmed delivery attempt is missed, redelivery charges may apply.

Before Your Table Arrives

Because each Tailormade+ table is built to order and often made from premium porcelain stoneware, it is essential to confirm that your chosen design can be delivered into the intended space. Please carefully check:

  • doorway, hallway and stairwell widths and heights;
  • lift dimensions (where applicable);
  • turning space on landings and in corridors;
  • any tight corners or restricted access points.

The customer is responsible for ensuring safe and adequate access. If access is not possible upon delivery, any redelivery, returns, modifications or access-related costs will be chargeable.

Our delivery team cannot move, disassemble or remove existing furniture, nor can they move or disconnect electrical equipment, wiring or appliances. The delivery area should be clear, safe and ready for your new table.

Professional Packaging

Your table is packaged using premium-grade protective materials designed to safeguard porcelain, metal and timber components during transit. Because of the weight and fragility of porcelain surfaces, teams trained in handling heavy and delicate furniture will manage the entire process.

On Delivery Day

  • Please inspect your table thoroughly upon arrival.
  • Any visible damage must be reported immediately and noted with the delivery team.
  • If the delivery note is signed without noting visible damage, we may be unable to process transit-related claims.

Our white glove team will position the table in your chosen room, subject to safe access and lifting conditions. Basic assembly (where applicable) and packaging removal are included.

Your Dining Table Specifications

Custom Manufacturing

Every Tailormade+ dining table is made to measure based on your selections and specifications. We work to professional dimensional tolerance limits of ±0.3%. When providing measurements, we assume these represent the total finished dimensions required, including any fixtures or fittings.

  • We cannot be responsible if the finished table does not fit into your space due to measurement discrepancies within our tolerance range.
  • Where you provide your own design specifications or drawings, you share responsibility for the functionality, access suitability and overall practicality of the design.

Material Characteristics

Porcelain stoneware is a premium manufactured material with natural variation in tone, movement and pattern. Because of this:

  • Pattern distribution and veining are unique to each slab and cannot be selected or guaranteed.
  • Colour and texture may vary slightly between samples, product photography and the final delivered table.
  • Such natural and batch-based variations are not considered defects.

For this reason, returns cannot be accepted for personal preferences relating to porcelain pattern variation, colour differences or natural characteristics.

Weight Considerations

Porcelain table tops are significantly heavier than timber or composite surfaces. If you have concerns about delivery access, floor load, or installation logistics, please contact us prior to ordering so we can advise you.

Important Notes

  • Tables are delivered fully assembled unless your order specifies otherwise.
  • A responsible adult must be present to receive and sign for the delivery.
  • The delivery team may refuse to proceed if access poses a safety risk to the property, the product or themselves.
  • Any subsequent delivery attempts due to access issues, customer absence or unsafe conditions may incur charges.

For full details of our delivery, warranty and returns terms, please see our Terms & Conditions.