We want your Tailormade+ dining table to arrive safely, smoothly and with the level of care your custom-made piece deserves. Our premium white glove delivery service ensures your table is delivered, positioned and handled by trained specialists. All deliveries are fully insured.

A flat delivery rate of £200 applies to all UK mainland addresses. For deliveries outside the mainland, please contact us for a tailored quotation.

Once your table has completed production, our team will contact you to arrange a delivery date. We kindly ask that delivery is accepted within 30 days of notification. Standard delivery windows are Monday to Friday, 9:00am–6:00pm. If a confirmed delivery attempt is missed, redelivery charges may apply.

Before Your Table Arrives

Because each Tailormade+ table is built to order and often made from premium porcelain stoneware, it is essential to confirm that your chosen design can be delivered into the intended space. Please carefully check:

• doorway, hallway and stairwell widths and heights;
• lift dimensions (where applicable);
• turning space on landings and in corridors;
• any tight corners or restricted access points.

The customer is responsible for ensuring safe and adequate access. If access is not possible upon delivery, any redelivery, returns, modifications or access-related costs will be chargeable.

Our delivery team cannot move, disassemble or remove existing furniture, nor can they move or disconnect electrical equipment, wiring or appliances. The delivery area should be clear, safe and ready for your new table.

Professional Packaging

Your table is packaged using premium-grade protective materials designed to safeguard porcelain, metal and timber components during transit. Because of the weight and fragility of porcelain surfaces, teams trained in handling heavy and delicate furniture will manage the entire process.

On Delivery Day

• Please inspect your table thoroughly upon arrival.
• Any visible damage must be reported immediately and noted with the delivery team.
• If the delivery note is signed without noting visible damage, we may be unable to process transit-related claims.

Our white glove team will position the table in your chosen room, subject to safe access and lifting conditions. Basic assembly (where applicable) and packaging removal are included.

Your Dining Table Specifications

Custom Manufacturing

Every Tailormade+ dining table is made to measure based on your selections and specifications. We work to professional dimensional tolerance limits of ±0.3%. When providing measurements, we assume these represent the total finished dimensions required, including any fixtures or fittings.

• We cannot be responsible if the finished table does not fit into your space due to measurement discrepancies within our tolerance range.
• Where you provide your own design specifications or drawings, you share responsibility for the functionality, access suitability and overall practicality of the design.

Material Characteristics

Porcelain stoneware is a premium manufactured material with natural variation in tone, movement and pattern. Because of this:

• Pattern distribution and veining are unique to each slab and cannot be selected or guaranteed.
• Colour and texture may vary slightly between samples, product photography and the final delivered table.
• Such natural and batch-based variations are not considered defects.

For this reason, returns cannot be accepted for personal preferences relating to porcelain pattern variation, colour differences or natural characteristics.

Weight Considerations

Porcelain table tops are significantly heavier than timber or composite surfaces. If you have concerns about delivery access, floor load, or installation logistics, please contact us prior to ordering so we can advise you.

Important Notes

• Tables are delivered fully assembled unless your order specifies otherwise.
• A responsible adult must be present to receive and sign for the delivery.
• The delivery team may refuse to proceed if access poses a safety risk to the property, the product or themselves.
• Any subsequent delivery attempts due to access issues, customer absence or unsafe conditions may incur charges.

For full details of our delivery, warranty and returns terms, please see our Terms & Conditions.

We stand behind every table we create. When you invest in something handcrafted with this level of care and quality, you deserve complete peace of mind. That’s why we offer comprehensive warranty protection that covers you from day one. All Tailor-made+ furniture is crafted with precision, care and attention to detail. We stand behind the quality of our products and provide the following warranty, which should be read together with our Terms & Conditions. If there is any inconsistency between this page and our Terms & Conditions, the Terms & Conditions shall take precedence.

1. Warranty Period

The warranty guarantees that our products will be free from faults or defects in workmanship and materials for a period of 10 years from the date of delivery.

2. When the Warranty Applies

The warranty applies:

• only to the person who purchased the products from us. It is not transferable;
• only to products used within the environment intended by their design and for normal domestic use (e.g., dining tables used in standard home environments);
• only where the products have been installed, used and maintained strictly in accordance with any guidelines or instructions provided by Tailormade + Ltd;
• only where the purchaser has validated the warranty in accordance with paragraph 4 below.

3. What the Warranty Does Not Cover

This warranty does not cover, and we shall have no liability in respect of:

• items purchased from us which are manufactured by another manufacturer and for which any warranty is provided directly by that manufacturer;
• damage caused or contributed to by poor, incorrect or improper use, installation or maintenance;
• damage caused by events outside our control including (but not limited to): fire, flood, extreme weather, corrosion, leaks, infestation, vandalism, accidents or improper storage following delivery;
• normal wear and tear, including natural ageing of materials and finishes;
• damage caused by alterations, modifications or repairs not carried out or authorised by Tailormade + Ltd;
• damage caused by the removal or relocation of the product after initial installation;
• damage caused by wilful damage, abuse, misuse, negligence or abnormal environmental conditions;
• damage caused by household animals or misuse by children;
• damage due to non-domestic or commercial use where the product was supplied for normal domestic use only.

4. Warranty Registration

To validate the warranty, you must complete the warranty registration form supplied with your products and register your warranty within one calendar month of delivery. The registration form can be submitted following the instructions provided with your order or as otherwise notified on our website.

5. Submitting a Warranty Claim

To make a claim under your warranty, you must complete our warranty claim form (available on request or via this page) and provide all information reasonably requested, including clear photographs of the issue.

6. Inspection Requirement

You must allow our representative to review and inspect the product that is the subject of the claim. If you do not allow such an inspection, the warranty will be invalidated in respect of that claim.

7. What We Will Do If Your Claim Is Accepted

If we determine that there is a defect or fault covered by the warranty, we will, at our option:

• repair the defective product (or part); or
• replace the defective product (or part); or
• provide a refund of the price paid (or an appropriate proportion of it).

Any repaired or replacement product or parts supplied under this warranty will be guaranteed only for the unexpired portion of the original warranty period.

8. Important Notes About Materials

Porcelain stoneware and our other surface materials are manufactured with inherent natural and batch variations. As set out in our Terms & Conditions:

• Variations in size, shape, manufacturing tolerance, shading and pattern are normal and expected characteristics of porcelain stoneware and similar materials.
• Surface names, images and sample swatches are indicative and serve as a guide only. Colour and texture can vary from batch to batch and may appear different under varying lighting conditions.
• We strongly recommend ordering swatch samples prior to purchase to view materials in person.
• Porcelain stoneware and other surfaces can experience wear over time and may suffer impact damage from knocks, dropped items or abrasives. No surface is guaranteed against chipping, cracking, crazing, scratching or other impact-related damage.

9. Non-Transferability

This warranty is personal to the original purchaser named on the invoice and cannot be transferred to any subsequent owner.

10. Your Consumer Rights

Nothing in this warranty affects your statutory legal rights, including your rights in respect of faulty or misdescribed goods under the Consumer Rights Act 2015.

For full details of your rights and our responsibilities, please refer to our Terms & Conditions.